💼 Full-Time Position

Head, Customer Service Excellence

🏢
Charterhouse Pte Ltd
📍 singapore, singapore, Singapore
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Location
singapore, Singapore
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Posted
June 25, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

*Exciting senior mandate for a Head, Customer Service Excellence*

Seeking for a seasoned strategic leader, to manage and drive the strategic transformation of customer service for the organization’s retail / consumer banking business in Singapore and regionally. Driving transformation, service innovation, operational excellence, and customer-centricity through technology, governance, and process redesign.

Responsibilities

  • Lead Strategic Transformation: Define and execute the strategic direction for customer service transformation in Singapore, strengthening service governance, complaint management, and operational excellence to deliver superior customer experiences.

  • Champion Service Governance & Journey Mapping: Driving Service Committee (PSC) across Cards, Deposits, Wealth, and Loans. Align business, operations, and technology teams to deliver service priorities. Introduce structured journey-mapping disciplines to translate NPS and...