Job Description
Home Comforts Lead
Reports To: Home Operations Manager
Professional Alignment: Resident Experience Manager; Estates Partner; Head of Estates
The Home Comforts Lead is the guardian of the home’s environment, setting the standard for dignity, comfort, cleanliness and hospitality. They shape how the home looks, feels, smells and presents itself — from the first 10 seconds a visitor enters, to the daily lived experience of every resident.
This role is about creating a home that feels beautiful, calm, welcoming and cared for. It is not simply housekeeping — it is experience design, environmental leadership and relentless commitment to comfort, safety and presentation.
You lead the Home Comforts Partners and Laundry Partners, working hands-on alongside them, bringing pride, precision and heart into every corner of the home. You uphold CHG values in the small details that matter deeply to residents, familie...