Job Description
We are seeking a dynamic and results-driven Head – NPA Collections to lead the end-to-end recovery function for our NPA portfolio. The ideal candidate will bring deep expertise in collections strategy, regulatory compliance, legal recoveries, and team leadership
Job Responsibilities
- Lead and drive the end-to-end collections and recovery function across the NPA portfolio, ensuring optimal recovery performance and portfolio quality
- Develop and execute robust recovery strategies across early, mid, and late-stage delinquency buckets, including 60+ DPD cases to maximize collections and minimize credit losses.
- Leverage MIS, analytics, and performance dashboards to drive data-backed decision-making, portfolio monitoring, and continuous process improvement.
- Champion digital collections and technology-led recovery initiatives to enhance operational efficiency, productivity, and customer...