Head of Account Management

RecruitGo is pivoting our post-sales function from reactive support to proactive growth. We are looking for a Head of Account Management to lead this transformation. You will take charge of a team of 3 Account Managers, training them to move beyond ticket solving and into true strategic partnership.

You will define the playbook for retaining and upselling our clients while personally managing a portfolio of our most strategic accounts.

1. Team Leadership & Coaching (The Coach Role)

Transform the Culture: Shift the team’s mindset from Customer Support (reactive) to Account Management (proactive).

Shadow & Train: Join client calls with your team to provide live coaching on negotiation, objection handling, and upselling techniques.

Standardize Success: Build the RecruitGo Client Journey, defining exactly what happens at Day 1, Day 30, and Day 90 to ensure retention.