Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Account Management based in Switzerland.
This is a senior leadership role responsible for building and scaling a high‑performing Account Management organization while directly shaping the commercial success of key client partnerships. You will combine strategic leadership with hands‑on ownership of top‑tier merchant relationships, ensuring both revenue growth and long‑term client success.
Accountabilities
- Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans.
- Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics.
- Build scalable onboarding, hiring, and training programs to support team expansi...