Job Description
Head of Client Experience (Zato) - Auckland or Sydney
For the person whose gift is people. Clients trust you, Partners warm to you, and you've always known that relationships are where the real value lives. You want a place where that gift is the whole job and genuinely moves the business.
What Zato is
Agentic AI for accounting firms, built by trusted, successful operators who have processed over one million jobs and ledgers. We did not improve the old compliance model. We replaced it.
Accounting firms have run on manual processes, fragmented tools, and traditional outsourcing for decades. Zato ends that. Our platform centralises and automates the actual end-to-end work: questionnaires, GL scrutiny, workpapers, query management, and sign-off. One platform. Job done.
We are scaling fast across New Zealand and Australia, tens of thousands of ledgers are live on the platform, and we are becoming the category-defining system for how account...