Job Description
About the Role
Grade Level (for internal use): 12
Head of Client Services: The head of Client Services is a senior member of the Events team, responsible for ensuring operational excellence in sponsor and partner delivery across the event portfolio. Reporting to the Client Services Director, this role leads the Client Services team and is accountable for executing the agreed Sponsor Experience framework to the highest standards. The role owns the sponsor relationship from post‑sale handover through delivery and post‑event follow‑up, ensuring seamless execution, strong satisfaction and renewal readiness.
Key Responsibilities
- Lead, mentor and manage a team of Client Service Managers
- Ensure seamless handover from Commercial Sales into Client Services
- Oversee delivery of all sponsor benefits on time and in full
- Maintain adherence to service standards, SLAs and KPIs
- Act as escalation point for sponsor issues, com...