Job Description
Overview
Who you'll be working for
Luxury Logistic Service CompanyWhat requirements you'll need to be eligible
5+ years in luxury customer services/hospitality (5-star hotel or luxury retail)
APAC experiences will be a plus
Expertise in training, SOP development, and quality control
Fluent in English
Passion for anticipating needs and delivering discreet, impeccable service
What you'll be doing on the job
Establish and operationalize a new concierge hub in Thailand, setting service benchmarks for APAC
Oversee the APAC reservations team, ensuring seamless booking management and VIP client handling
Develop and implement standard operating procedures (SOPs) for concierge and reservation services