Job Description
Head of Contact Centre
Are you a commercially driven Contact Centre leader with a passion for customer experience?
We're looking for an experienced Head of Contact Centre to lead both Sales and Customer Service operations, driving revenue growth, improving conversion performance, and delivering exceptional customer journeys across multiple channels.
You'll be responsible for creating a high-performing, customer-focused culture, leading teams to exceed commercial targets while ensuring outstanding service delivery and complaint resolution. You'll also play a key role in shaping the future of customer contact through automation, AI, self-service solutions, and continuous process improvement.
What you'll bring:
Proven leadership experience within a sales-focused contact centre or customer operations environment
A track record of delivering revenue growth and improving conversion rates
Strong experience leading customer service and complaint...
Are you a commercially driven Contact Centre leader with a passion for customer experience?
We're looking for an experienced Head of Contact Centre to lead both Sales and Customer Service operations, driving revenue growth, improving conversion performance, and delivering exceptional customer journeys across multiple channels.
You'll be responsible for creating a high-performing, customer-focused culture, leading teams to exceed commercial targets while ensuring outstanding service delivery and complaint resolution. You'll also play a key role in shaping the future of customer contact through automation, AI, self-service solutions, and continuous process improvement.
What you'll bring:
Proven leadership experience within a sales-focused contact centre or customer operations environment
A track record of delivering revenue growth and improving conversion rates
Strong experience leading customer service and complaint...