Job Description
About OuterSignal
We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every order in real time with professional and personal signals, builds personas, and powers everything from surprise‑and‑delight outreach to smarter email flows, analytics, and BD leads. We’re a small, high‑performing team building the category‑defining platform for e‑commerce customer intelligence, backed by a world‑class investor base.
The Opportunity
OuterSignal is hiring a Head of Customer Experience. This is a senior leadership role with full ownership of the CX function: setting the standard for how the company serves its most important customers, building out the team and s...