Head of customer experience

Are you a customer-centric leader passionate about driving exceptional experiences? My client is seeking a CX Head (Customer Experience Head) to join their global commercial Bank as they embark on their journey into the vibrant Namibian market! This is an excellent opportunity for Namibian nationals to make a significant impact. Duties & Responsibilities

Reporting directly to the COO, you will be responsible for shaping and executing the customer experience strategy, ensuring seamless interactions across all touchpoints. Your role will encompass fostering a service culture, driving service excellence, and acting as the voice of the customer in all decision-making processes. Key Responsibilities: Define and communicate the service framework to ensure alignment and understanding across all business units. Develop comprehensive customer journeys and micro-journeys catalogue, along with CX frameworks and SOPs. Drive Voi...