Job Description
Laundryheap is a global, tech-enabled laundry and dry-cleaning platform operating across multiple cities. We operate 24/7, scale quickly, and run on operational discipline.
Customer experience is central to our retention and brand strength. As we continue to grow, we are hiring a Head of Customer Operations to bring structure, accountability, and measurable performance to our global CX function.
This is a senior execution role. Strategy is defined at executive level. Your mandate is to translate direction into structured delivery, strong leadership, and sustained performance improvement.
The Role
As Head of Customer Operations, you will own the performance, quality, efficiency, and retention impact of our global support teams (in-app and email). Reporting to the Chief Customer & Partner Operations, you will lead managers across Live Support, Complaints, Cases, and QA, ensuring operational execution and quality governance are fully ...