Job Description
As the first point of contact for our customers, our Customer Service team is at the heart of customer care and satisfaction. The team is responsible for managing our external call centers and works on the continuous development of our service.
As Head of Customer Service (m/f/d), you will have the opportunity to take the department to a new level with your expertise. You will also be responsible for the further development of our communication processes, in which you will co-operate with various internal and external partners.
Responsibilities
Management responsibility for a team of customer service experts and project managers
Coordination and further development of our external call center
Managing, monitoring and further developing existing customer service processes in order to guarantee the best possible customer service
Defining, evaluating and analysing relevant KPIs and optimising our i...