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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Service strategy & governance
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance.
Performance monitoring & reporting
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction).
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders.
Continuous improvement
- Identify, prioritise and sponsor initiatives to optimise service delivery, reduce costs, increase efficiency and raise customer satisfaction across OS&S.
- Use KPI analysis, customer feedback and benchmarking to drive targeted improvement programs and measure benefit realisation.
Stakeholder collaboration
- Partner closely with OS&S ...