Job Description
As our new Head of Customer Service, you will be managing and enhancing operational customer service delivery across the company, including during critical and emergency situations.
This vital role focuses on ensuring high customer satisfaction, improving service and cost efficiency, and leading a team to meet the company's customer service vision, objectives and commitments.
You will foster a strong culture of continuous improvement, playing a key role in shaping the customer experience, handling complex customer issues, reviewing and improving processes and implementing initiatives that align with the company's vision and goals.
You will be required to travel to a variety of customer teams across the Wessex Water region.
What you'll do
You will: