Job Description
Nas.com is building the Shopify for the AI era, a platform that helps solo entrepreneurs build, sell, and scale products globally. We’ve grown revenue 5x last year, and we’re just getting started.
We’re not scaling support the traditional way. Instead, we’re creating an AI‑first, customer‑obsessed experience where most issues are solved instantly, and humans step in only for complex, high‑value cases.
What You’ll DoAs our Head of Customer Support, you’ll own the end-to-end customer experience and build support systems that scale with our growth:
- Design and optimize AI-driven customer support that resolves the majority of queries automatically
- Lead and grow a small, high‑performing team of operators for edge cases
- Use data to identify pain points and turn recurring issues into product or system fixes
- Work closely with stakeholders across Product, Engineering, and Operations to solve problems ...