Job Description
The Professional Services Lead owns all aspects of the Professional Services department, including project deployment, customer support, and managed services delivery. This leader is responsible for scoping, designing, deploying, configuring, quality assurance, day-to-day support, and training for all Cube RM customers—both existing and new. The role bridges delivery excellence with strategic growth, ensuring customer success drives retention and expansion revenue.
The candidate should be able to:
- Lead and develop the Professional Services and support team to ensure outstanding service delivery, with an emphasis on efficient problem-solving and customer outcomes.
- Establish scalable processes, best practices, and methodologies that support high-quality service delivery across implementations, support, and managed services.
- Analyze and scope customer projects by understanding requi...