Job Description
Head of Housing
Morgan Hunt are working with a Housing Organisation that are looking for a Head of Housing. The Head of Housing is responsible to the Deputy CEO for the strategic leadership, operational performance and continuous improvement of resident-facing services. The role ensures services are resident-focused, compliant, efficient and aligned with the corporate strategy, while championing customer experience and leading the delivery of the customer loyalty framework across all customer-facing services.
Strategic Leadership & Service Delivery
- Lead and continuously improve resident services including tenancy and estate management, income collection, rent setting, lettings, leasehold services, antisocial behaviour management, complaints handling and customer services.
- Deliver strategic priorities within the corporate plan and contribute as an active member of the Senior Management Team.
- Lead and develop high-performing tea...