Job Description
The Role
We are seeking an experienced and strategic leader to lead our Investment Operations teams, including Brokerage Operations and Wealth Operations. You will lead the development of new operational capabilities to support our product and business growth and transform existing operations through automation and process optimisation. In addition, you will act as a business leader in partnership with our Product teams to drive the overall investment proposition and deliver commercial outcomes for the business.
Your key responsibilities
- Lead and manage operational teams to maximise staff engagement and productivity
- Build teams that actively optimise processes and solve customer problems
- Work with internal teams and third parties to significantly increase the automation rate and enhance customer service outcomes, developing your own tools and/or agents and taking a market leading approach to operational transformation