Job Description
Head of IT Service Management
You will report to the Director of Group IT and sit on the IT Leadership Group. Your role is to head the IT Service Management function for Group IT, working closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, managed service providers, software platform vendors, and venue and business‑unit IT customers. You will partner with the Head of IT Delivery & Change on the IT Change Management process and the service‑transition handoff into operational service.
Key Responsibilities
Strategic Leadership
- Develop and communicate a strategic vision for IT Service Management in a hybrid‑sourced operating model, ensuring alignment with Group business objectives and the Executive’s run it like you own it service ethos.
Service Management & Vendor Governance
- Own the SIAM operating model across ATG’s managed service providers, gove...