Head of learning & development- online & retail

Overview

Job Title

Head of Training & Development – Online & Retail (Land-Based) Casino and Sportsbook

Department

People & Culture / Learning & Development (L&D)

Role Purpose

The Head of Training & Development is responsible for designing, delivering, and governing the end-to-end learning and development strategy across the organization’s online platforms, land-based retail betting stores, and head-office functions.

The role ensures that all employees including retail staff (cash clerks, supervisors, managers, security, cleaners, IT and maintenance staff) and online teams are competent, compliant, audit-ready, and continuously developed, while ensuring alignment with South African Skills Development legislation, including Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs).

Scope of Responsibility

This role spans training for:

Online Casino & Sportsbook Operations Land-Based / Retail Betting Stores Corporate & ...