Job Description
Are you a results-driven operations leader with a passion for driving performance, profitability, and operational excellence at scale?
We are looking for an experienced Head of Operations to lead large-scale customer experience operations, overseeing multiple programs and a workforce of up to 3,000 employees. This role is ideal for a strategic leader who can balance client management, financial performance, operational efficiency, and people development while delivering exceptional customer outcomes.
Key Responsibilities:
- Lead and optimize end-to-end contact center operations across multiple accounts.
- Drive operational performance through KPI management, root cause analysis, and continuous improvement initiatives.
- Own financial performance including revenue management, budgeting, profitability, invoicing, and cost optimization.
- Build strong client relationships and lead commercial discussions related to ope...