Job Description
Join our team at Nidd Hall, part of the Warner Hotels Group. This 199‑bedroom historic hotel is set in 45 acres of gardens with a fishing lake and stunning Yorkshire countryside views.
Following an internal promotion, Warner Hotels are looking for a Head of Operations to lead all front and back‑of‑house functions at Nidd Hall. The Head of Operations is responsible for leading teams to deliver a seamless guest experience across the Reception, Leisure, Spa, Housekeeping, Entertainment and Nights teams.
What will I be doing as Head of Operations?
- Operational delivery: Oversee day‑to‑day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check‑in, and service delivery across all touch‑points.
- Sales and commercial execution: Drive on‑site sales performance across leisure, spa, and entertainment; implement hotel‑specific propositions and external m...