💼 Full-Time Position

Head of Operations | SaaS | Bangalore

🏢
Michael Page
📍 Bengaluru, Karnataka, India
📍
Location
Bengaluru, India
📅
Posted
June 12, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

  • Lead, scale, and mature our back-office and BPO operations.
  • Build a team with world class operational excellence

    • About Our Client

    Our client is a Series A-funded SaaS company focused on serving enterprise accounts in the US market. They are backed by marquee investors and led by founders with strong pedigree background.

    Job Description

  • Lead and manage end-to-end back-office operations, ensuring predictable and high-quality execution.
  • Build, implement, and enforce standardized workflows, SOPs, and QA frameworks for consistent delivery.
  • Partner with Product and Engineering to scope, prioritize, and deploy features that improve operational throughput.
  • Oversee and manage vendor and BPO relationships, ensuring adherence to SLAs, KPIs, and quality expectations through structured governance.
  • Establish and monitor benchmarks for speed, accuracy, productivity, and cost efficiency, driving continuou...