Job Description
Employer: NHS Kent and Medway Integrated Care Board
Location: Gail House Town, Maidstone
Salary: £49,387 - £56,515 per annum pro rata
Band: NHS AfC: Band 7
Closing date: 24/06/ :59
Head of Patient Experience Team
NHS AfC: Band 7
Job overview
The Head of Patient Experience provides strategic leadership and oversight of the Patient Experience function, ensuring the effective management of complaints, enquiries and feedback relating to services commissioned or provided by the ICB.
The post holder is responsible for delivering a high-quality, compassionate and compliant service for patients, service users and their families, ensuring alignment with statutory requirements, national guidance and best practice. The role leads the development and effective use of patient experience insight to inform quality improvement, commissioning decisions and organisational learning, acting as a key link between patient vo...