Job Description
General Overview
We are hiring a Head of Product & Customer Experience (CX) for our client, a leading organization operating within the insurance and digital distribution space. This is a senior leadership role with full ownership of a designated line of business or channel, carrying end-to-end responsibility for product strategy, customer experience, growth, and financial performance.
The role acts as the P&L owner for the assigned business line and blends product leadership, CX excellence, and growth experimentation. The successful candidate will focus on improving product-market fit, driving conversion optimisation, reducing customer acquisition costs (CAC), and delivering a seamless end-to-end customer journey. Reporting directly to senior leadership, this role works closely with executive stakeholders and cross-functional teams to accelerate scalable, data-driven growth.
Key Responsibilities
Product & Business Ownership
- Own...