Job Description
Head of Product Resolution & Traceability
A bit about your role
As the Head of Product Resolution & Traceability, you will play a key role in leading customer-facing quality activities across Yili Oceania. You’ll be responsible for ensuring products are released accurately and on time, customer enquiries and complaints are managed effectively, and traceability and product data are robust, compliant, and audit-ready. This role is critical to delivering a consistent, high-quality experience for customers while supporting operational teams with reliable information and insight.
Reporting directly to the GM Quality, you will lead a team across product release, complaints, and market access, working closely alongside Operations, Labs, Regulatory, Supply Chain, Digital, and Commercial teams. You’ll drive continuous improvement across systems and processes, using data and insight to enhance service, strengthen compliance, and support world‑class quali...