Job Description
About the role
The Head of Product Support role will act as the voice of the customer and product support department to key stakeholders in The Adaptavist Group, overseeing the department’s global support operations and ensuring the delivery of exceptional support services across The Adaptavist Group's product portfolio through clear instruction, change management skills and measurable performance KPIs.
This role requires strategic thinking and decision-making, balancing competing priorities, and providing direction for the evolution of the Product Support department’s services, processes and tooling, adapting in response to evolving internal demands and industry best practices.
As a subject matter expert, the Head of Product Support will provide data-driven insights that inform product strategy and will contribute to a culture of excellence, knowledge sharing, and collaboration across the product support team and T...