Job Description
The Head of Sales Operations & Client Delivery owns the end-to-end execution after a vehicle/fleet sale. This entails delivering on:
- Client satisfaction, on time vehicle delivery and readiness, and lifecycle coordination
This is achieved by running people, processes, and partners smoothly, which include:
- Commercial clients
- Front End Sales
- Billing and Finance
- Workshop and Service teams
- Logistics Partners
Ultimately this role is about owning post-sales operations for fleet & retail clients, ensuring vehicle readiness end to end, by coordinating and managing the different teams/individuals responsible for the execution at each phase of the post sale process. Someone who is execution and delivery focused, who will build standard operating procedures to elevate service delivery to the highest level.
Key experience, requirements and qualifications:
- 7–12 ye...