Job Description
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.
We are looking for an experienced and hands-on Head of Sanctions Service Delivery to Lead our growing Operations Team.
Here’s how you’ll be contributing to the team
- Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
Coach, develop and performance manage the team to drive a high performance culture
Hiring new staff as you build out your team
Own demand and capacity planning for your team ensuring we have enough staff to support our customers
Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses