Head of Service Delivery — Build & Scale Customer Journeys

Wallace Hind Selection LTD is seeking a Head of Service Delivery to lead the creation of a new department aimed at enhancing customer satisfaction. The role requires hands-on involvement in service delivery, managing a team that ensures operational excellence in the recycling and sustainability sector.

Ideal candidates will have a strong background in service delivery leadership, project management, and customer journey processes, along with a capacity for team development. This pivotal role is based in Bury St Edmunds but is commutable from Cambridge and surrounding areas.

Benefits include a competitive salary, discretionary bonuses, and comprehensive travel expenses.