💼 Full-Time Position

Head of Service Delivery – CSS Multi CEA at Ericsson

🏢
Confidential
📍 Kenya, Kenya, Kenya
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Location
Kenya, Kenya
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Posted
June 29, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Description

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1, networks in more than countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are …


Head of Service Delivery – CSS Multi CEA

What you will do:

  • Proven experience in building and managing Operational relationship with the customer not only on delivery but also post-delivery support and excel in management of escalations.

  • An extensive network in the Business Area and Service Delivery organizations to enable program outcomes in needs of escalations for people and product critical aspects

  • Must ensure sales forecast accuracy for the quarter being delivered and a relatively solid forecast of growth in net sales for the financial year