Head of Service Management & Modern Workplace — Dubai

A well-established enterprise is seeking a Senior IT Service Management leader in Dubai to design and implement strategic service frameworks. The role involves operational leadership for service quality, defining governance structures, and managing major incidents. Candidates should have 12-15 years of experience in IT Service Management and a strong understanding of ITIL practices. This position offers a 12-month renewable contract with an opportunity to establish a structured service culture.
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