Head of Technical Support & Service Delivery

A tech company in Switzerland is seeking a Head of Support to lead a team of technical support specialists. You will manage first-level support for infrastructure and tooling, oversee compliance with SLAs, and ensure high levels of customer satisfaction. Candidates should have 3-5 years of experience in managing technical support teams, solid knowledge of container technologies, and proficiency in Jira. Fluency in English is required, and German knowledge is a plus.
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