Job Description
Pepkor Payments and Lending is looking to appoint a seasoned Head of Operations Support to lead the Workforce Management, Quality Assurance, and Dialler Support functions within the Contact Centre environment. This strategic leadership role is critical in driving operational excellence, ensuring strong execution, and shaping future-ready support capabilities.
The role is responsible for developing and implementing functional strategies that enhance efficiency, performance, and continuous improvement through data-driven insights, automation, and technology adoption. Working closely with key stakeholders, the incumbent ensures alignment to overall business strategy, regulatory requirements, and industry best practice.
Through strong leadership of multi-disciplinary teams, the Head of Operations Support will build organisational capability, embed a culture of excellence, and enable a high-performing, efficient, and continuously improving Contact Centre environment.<...