Job Description
Description
The Role
Clients
- Builds and maintains responsive, positive relationships with clients
- Participation in industry forums
- Supports delivery of webinars, forums, and marketing activities by preparing content
- Escalates complex or sensitive issues in a timely manner including scope creep
People
- Undertakes professional development, recording Continuing Professional Development points
- Contributes to a positive team environment by sharing knowledge and supporting colleagues in project delivery
Financials
- Supports new business growth through lead generation
- Manages expenses and records to ensure financial integrity
- Accurately record leads in D365 to track new business opportunities
- Follows up on outstanding payments and manages bad debts where necessary