Job Description
**We’re hiring a Health Navigator at BCBST!**
In this role, you’ll act as a trusted guide for members—helping them understand their benefits, close gaps in care, and access the resources they need for better health outcomes. This position is primarily outbound call–focused, giving you the opportunity to proactively engage members, build meaningful connections, and support them throughout their health journey. You’ll help remove barriers by scheduling appointments, locating providers, and connecting members to programs that meet their needs, all while working closely with a collaborative team dedicated to improving both individual outcomes and overall community health.
We’re looking for someone with **strong customer service experience particularly with outbound calls, experience working in a clinical setting, the ability to work independently, patience, familiarity with medical terminology, and a willingness to adapt to new technology — including the use of AI‑enabled tools** .
In this role, you’ll act as a trusted guide for members—helping them understand their benefits, close gaps in care, and access the resources they need for better health outcomes. This position is primarily outbound call–focused, giving you the opportunity to proactively engage members, build meaningful connections, and support them throughout their health journey. You’ll help remove barriers by scheduling appointments, locating providers, and connecting members to programs that meet their needs, all while working closely with a collaborative team dedicated to improving both individual outcomes and overall community health.
We’re looking for someone with **strong customer service experience particularly with outbound calls, experience working in a clinical setting, the ability to work independently, patience, familiarity with medical terminology, and a willingness to adapt to new technology — including the use of AI‑enabled tools** .