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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Qualifications
- Strong verbal and written communication skills in English
- Excellent customer service and problem-solving abilities
- Comfortable working in a fast-paced, high-volume environment
- Willing to work on shifting schedules, including weekends and holidays
- Basic computer literacy and typing proficiency
Responsibilities
- Handle inbound calls from members and healthcare professionals with professionalism and care
- Provide accurate information regarding insurance coverage, claims status, and billing concerns
- Resolve customer issues efficiently while maintaining a positive experience
- Record all interactions in the system with clarity and accuracy
- Meet performance targets including customer satisfaction, call quality, and productivity
- Work collaboratively with team leaders and support teams to ensure customer needs are met
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