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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
- Researches, resolves, and documents patient (and other clientele) inbound calls involving a wide range of issues utilizing multiple information systems.
- Answering Billing Concerns of the patients.
- Investigates payment status and determines ultimate patient financial responsibility.
- Processing payment from the patients over the phone.
- Obtaining correct/updated insurance information to the patient. Includes adding the said insurance details to the PMS or escalating it over to AR Team to have it taken care of.
- Soft follow up on out-of-pocket cost to the patient’s processing payments over the phone
- Patient Collections
- Reconcile patient balance (insurance vs patient)
- Work with Accounts Receivable team for claim resubmission
- Setting up and managing payment plans
- Handling credit card disputes
- Collection Agency Collaboration
- Working colle...