Job Description
Healthcare Customer Relations Specialist (South Africa)
About the job
Job Summary:
We are seeking a Healthcare Customer Relations Specialist to join our remote team. In this role, you will provide compassionate, high-quality support to patients and health plan members across a variety of channels. Working from the comfort of your home, you will assist with appointment scheduling, plan enrollment, and general inquiries, ensuring each interaction reflects empathy, accuracy, and professionalism. If you thrive in a customer-focused environment and are passionate about improving the healthcare experience, wed love to hear from you.
Key Responsibilities:
- Handle customer inquiries and provide accurate information via phone calls (inbound, outbound)and email.
- Make outbound calls to schedule appointments and follow up with patients.
- Enroll members in health plans and assist with plan details.