Job Description
The Healthcare Representative serves as the primary point of contact for patients, healthcare providers, insurance companies, and other stakeholders. This role is responsible for handling inquiries, verifying patient and insurance information, coordinating healthcare services, resolving issues, and ensuring a positive customer experience while maintaining compliance with healthcare regulations and organizational policies.
Key Responsibilities
Customer Service & Patient Support
- Handle inbound and outbound calls, emails, and other communication channels professionally and efficiently.
- Assist patients, providers, and members with inquiries related to healthcare services, benefits, claims, billing, and appointments.
- Provide accurate information regarding healthcare plans, coverage, eligibility, and service requirements.
- Address concerns and resolve issues while ensuring a high level of customer satisfaction.