Job Description
Job Description
We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer-first mindset.
Key Responsibilities:
Handle inbound healthcare-related inquiries via phone, chat, or email
Assist with benefit explanations, eligibility verification, and claims status
Provide accurate and compliant information while following healthcare policies
Document customer interactions accurately in the system
Escalate complex or sensitive concerns when necessary
Meet quality, productivity, and customer satisfaction standards
We are hiring Customer Service Representatives for a Healthcare Account to assist patients, members, and healthcare providers with inquiries related to benefits, eligibility, claims, and healthcare services. This role requires professionalism, attention to detail, and a customer-first mindset.
Key Responsibilities:
Handle inbound healthcare-related inquiries via phone, chat, or email
Assist with benefit explanations, eligibility verification, and claims status
Provide accurate and compliant information while following healthcare policies
Document customer interactions accurately in the system
Escalate complex or sensitive concerns when necessary
Meet quality, productivity, and customer satisfaction standards