Job Description
Your new role
Receive and Log Incidents: Handle iing calls, emails, and other enquiries from end users.Categorise and Prioritise: Classify incidents based on impact and urgency.Troubleshoot: Use technical knowledge to diagnose and resolve issues.Escalate: Referplex or unresolved cases to higher-level support.Update Tickets: Maintain detailed records of incident progress.What you'll need to succeed
Ability tomunicate in the medium of Welsh (desirable)Basic understanding of helpdesks, platforms and underlying technologies.Excellent customer service skillsThink critically and creatively to find solutions. What you'll get in return
£ per hour12 week temporary role with possible extensionHybrid workingDBS check is covered by agency.