Job Description
InGenesis is currently seeking a Help Desk Coordinator - After Hours to join our team. In this role, you will provide after-hours support to employees, clients, and internal departments by responding to technical, operational, staffing, scheduling, timekeeping, payroll, and system-related inquiries. This position serves as the primary point of contact outside normal business hours and is responsible for identifying, researching, troubleshooting, and resolving issues of moderate complexity while ensuring appropriate escalation of critical matters. The Help Desk Coordinator provides exceptional customer service, documents all requests and resolutions, coordinates with internal teams as needed, and supports the continuity of business operations during evenings, overnight hours, weekends, and holidays. This is a fully remote position. This position is dependent on contract award. Schedule This position primarily supports after-hours operations, including: * Monday through Friday: 5:00 PM -...