Job Description
Helpdesk Lead
Location: Oklahoma City, OK
Worksite: Onsite
Contract Length: 6-month contract initially
Overview
Our government client in Oklahoma City is seeking a hands-on Helpdesk Lead to support the daily coordination of their helpdesk operations. This individual will serve as a task-oriented lead for the team, helping manage ticket flow, coordinate priorities, support asset-related requests, and ensure work moving through the shared helpdesk system is handled efficiently and accurately.
This is not a traditional people-management role. The ideal candidate is a collaborative technical leader who can guide work, remove roadblocks, troubleshoot alongside the team, and help team members grow without micromanaging.
Key Responsibilities
- Coordinate day-to-day helpdesk work, including ticket assignm...