Job Description
Description We are looking for an experienced Help Desk Manager to lead daily technical support operations for a fast-paced IT consulting environment. This contract-to-permanent opportunity is ideal for a hands-on support leader who can oversee ticket activity, guide escalation handling, and promote consistent service delivery across the team. The role requires someone who can balance operational priorities, support staff development, and maintain a high standard of communication for customer-facing issues.
Responsibilities:
• Lead the day-to-day coordination of help desk activities, including ticket queues, monitoring functions, and incident handling to keep support operations running efficiently.
• Act as the primary point of escalation for urgent or business-critical support issues, ensuring timely follow-up and clear communication through resolution.
• Assign and rebalance workloads across the team to maintain coverage, meet service expectations, and address chang...
Responsibilities:
• Lead the day-to-day coordination of help desk activities, including ticket queues, monitoring functions, and incident handling to keep support operations running efficiently.
• Act as the primary point of escalation for urgent or business-critical support issues, ensuring timely follow-up and clear communication through resolution.
• Assign and rebalance workloads across the team to maintain coverage, meet service expectations, and address chang...