Job Description
Overview
Job Purpose : Help Desk Officer provides the point of contact, and coordination of response for facilities related faults to the Airport’s facilities.
Responsibilities
- Coordination point between airport operations and FM maintenance and service providers
- Obtain client information by answering telephone calls, emails, and tickets; verifying information
- Provide accurate, valid and complete information by using the right methods/tools
- Follow up on the timely and efficient service provided in accordance with the agreed Standard Operating Procedures as well as safety and security standards set by Company
- Respond to airport emergencies and coordinate FM emergency activities
- Adhere to all company and client policies and procedures
- Promote a zero injury safety culture across facilities and the Facility Management community
- Promote the Facility Manager and Company in a positive man...