Job Description
IT Help Desk Analyst (Hybrid | Makati, Philippines)
We are hiring an IT Help Desk Analyst to support global technology operations across a complex, fast-paced environment. This role plays a key part in maintaining system reliability across distributed teams and locations. This is a strong opportunity for someone early in their IT career who wants exposure beyond basic ticket support and into monitoring, deployments, and global operations.
What You’ll Do
- Support system deployments, upgrades, and configuration testing
- Monitor network connectivity, system health, and data transmission
- Respond to and coordinate incident resolution across multiple teams
- Analyze recurring issues and improve service reliability
- Maintain documentation, SOPs, and troubleshooting guides
- Partner with both technical and operational teams to resolve issues
- Occasionally support on-site deployments at project...