Job Description
Help Desk Support Manager
Requirements: QUALIFICATIONS: Required Education, Certifications, and Work Experience: Must have a high school diploma or GED Must have a degree in Computer Science or a related Information Technology field, A+ certification, or equivalent work experience Technical Qualifications: Will be provided upon inquiry. Region: North America Country: United States Salary: None Financial support raising required Purpose: The Help Desk Support Manager is responsible for leading and overseeing technology support services that ensure that Ethnos staff receive timely, effective assistance for their technology needs. This role is responsible for help desk operations and manages help desk staff, workflows, and service standards to maintain high levels of customer service and system reliability. The Help Desk Support Manager accomplishes the key help desk function by overseeing incident and request management, coordinating troub...