Job Description
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.
*** 100% on-site work ***
You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
Responsibilities
Serve as primary point of contact for users regarding overall support, policies and procedures Assign/escalate issues to appropriate IT Systems Support technician Keep users always informed on status of their tickets Follow up with assigned personnel to ensure timely resolution of problems Document and maintain solutions in appropriate support systems Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made Proactively identify improvement opportunities and work with the Manager, IT Support to implement proce...